Terms & Conditions

By using this site you are acknowledging that you have read and agree with the following terms and conditions. These terms and conditions may be changed or added to at any time.

Prices

The prices shown on my website are in GBP (Sterling) unless otherwise stated. I reserve the right to change the prices at any time without prior notice to you. Non European Community (EU) residents will be liable for any import duties and taxes in the usual way.

Orders

All orders placed with me are subject to acceptance and availability of goods. Judith Peterhoff Jewellery reserves the right to refuse any order.

Payment

Currently this is not an online shop. When an email is placed via an email enquiry form, I will send out an invoice. Payments can be made via PayPal or BACS. Commissions work will require a 50% non-refundable deposit with the full balance payable prior to shipping.

Delivery

Most of my items are held in stock but some of the jewellery is made to order, especially rings,  gold vermeil and bespoke pieces. If an item is in stock it will be dispatched as soon as possible, usually within 5 days of receipt of payment. Items that need to be made to order will be delivered within 2-3 weeks. Commissions like engagement rings can take between 4 – 8 weeks from point of order to delivery depending on the piece.

Any time or date for delivery is an estimate only. If you have a special occassion coming up and require an item urgently please contact me immediately and I will try my best to accommodate your requirements.

Late and lost deliveries

If you haven’t received your delivery after the advised delivery date, then please get in touch with me and I will provide you with the tracking number to enable you to chase it up with Royal Mail. I, Judith Peterhoff Jewellery, cannot be held responsible for goods that are lost or delayed in transit.

Cancellation

Orders for stock items can be cancelled any time before dispatch but you must inform me in writing by email as soon as possible. Please note that orders for goods which have been specially commissioned, customised or personalised to order cannot be cancelled.

Refunds

If for some reason you would like to return your purchase, please return it unworn and in the original packaging within 14 days. Please get in touch with me before doing so to see if I can help in any way and I know to expect it. Refunds will be made using the same method as the original payment within 30 days. Refund for postage is not guaranteed and you will have to pay for the return postage.

Faulty or incorrect goods

If your goods arrive faulty, damaged or are not what you ordered, please inform me within 7 days of delivery. I will help you resolve any issues as quickly as possible. Wilful, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies.

Goods which are thought to be faulty after this time will be treated case by case. Please contact me to discuss the problem.

For care instructions for your precious jewellery, please go here. Please be aware that gold vermeil or gold plated items will show signs of wear with time. This is to be expected. If you get in touch within 3 months of purchase there is a free replating service included, if the purchase is longer than 3 months ago a small fee will be charged.

Description of goods

I have made evey effort to ensure that all images are a true representation of the finished product but due to the handmade nature of my jewellery, slight variations might occur between pieces. Due to the nature of the raw materials, gemstones used may vary slighlty in colour. Depending on the monitor and browser you are using the colours and images might vary. Images might not be actual size, please refer to the individual product dimensions provided for the actual size of each piece.

Privacy Policy

Introduction

I, Judith Peterhoff trading as Judith Peterhoff Jewellery, am a bespoke jewellery designer focusing on small handmade collections and bespoke one off pieces. I always work closely with my customers to create their dream commissions. I take big pride in excellent customer care and building up a trusting relationship with my clients. I always treat my customers how I would like to be treated and for this reason I will treat your personal data with complete confidentiality. But what exactly is your personal data, you ask? It’s any information that can identify an individual, even just your name. Your address, phone number or e-mail address also count as personal data.

Staying in touch

I will always seek your permission to add you to the e-mail newsletter and any other marketing channels. If you decide to sign up to my e-mail newsletter, your name and e-mail address will be used to send you a newsletter approximately 2-4 times a year. Which means you will hear about updates on new collections, upcoming events and of course special promotions every 3 months. I will only ever collect personal information such as name, postal address, phone number with your explicit consent, whether in person, at shows or via e-mail. I have chosen Mailchimp as my e-mail newsletter service, who safely stores your name and e-mail address on my behalf. You can read their privacy policy here. I really dislike spam myself, so you can be sure there will always be an unsubscribe option in every e-mail, in case you don’t want to hear from me anymore – no hard feelings.

Buying from me

If you place an order from me in person at a craft show, through direct sale at my studio, online or at a jewellery event I will need to collect your contact details to fulfill your order.

Due to the bespoke nature of my pieces the website is currently not an online shop. The website is currently not an online shop because all my pieces are made to order. If you wish to place an order please contact me directly via e-mail.

Your Rights

Your personal data is securely stored in a password-protected document on my systems for a maximum of 5 years. At any time you are entitled to ask me for details of any personal information that I hold on you, or to ask that your details are deleted. Please contact me for this.

I may make changes to this policy from time to time. If I do so, I will post the changes on this page. This policy was last changed on 2nd November 2018.

Cookie Policy

This is the Cookie Policy for Judith Peterhoff Jewellery, accessible from www.judithpeterhoff.com

What are cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how Judith Peterhoff Jewellery use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How this website uses cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
For more information on Google AdSense see the official Google AdSense privacy FAQ.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Instagram, Facebook, Twitter and Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Contact

Please email me at hello@judithpeterhoff.com for any queries. Thank you!

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